1. Our quotations are produced with as much detail as possible to avoid any misunderstandings. If something is missing that you would like included, please let us know and we will revise the quotation accordingly. Any additional works found necessary are to be agreed with the client and a separate revised or 'extra to contract' quotation provided.

2. Definitions

2.1 Contractor: The ‘contractor’ is Crosswire Solutions Ltd. 

2.2 Client: The ‘client’ is a person or entity seeking goods and/or services from the contractor. 

2.3 Quotation: A quotation is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Quote’, no other document is intended to be an offer and is not recognised or may be relied upon as such. A quotation price may alter if unforeseen circumstances arise which lead to greater costs being incurred by the contractor. 

2.4 Estimate: An ‘estimate’ is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Estimate’ or ‘Estimation’’, no other document is intended to be an offer and is not recognised or may be relied upon as such. An estimate is an estimation of cost, not a definitive quotation and may be subject to variation or change. 

2.5 Contract: A contract with Crosswire Solutions Ltd constitutes an offer by the client, to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and satisfied themselves of the accuracy and content of the contract offer in terms of specification, charges, price and meaning of terms and descriptions as outlined in a ‘Quotation’ document headed and conspicuously identified as a ‘Quotation’, ‘Estimate’ or ‘Estimation’ provided by Crosswire Solutions Ltd. The client acknowledges that they have not relied on any statement, promise, representation, assurance warranty or offer which is not set out in a document supplied by the contractor titled ‘Quotation’, ‘Estimate’ or ‘Estimation’. Any verbal estimate given to the client by Crosswire Solutions Ltd will always be supported by a written a hard copy or electronic quotation or estimate.

3. Working Arrangements: All prices quoted are calculated based on free access and unimpeded working during our normal working hours (8 am – 6 pm Mon – Fri, Sat 8 am – 1 pm), unless otherwise agreed. 

4. Both Contractor and client to agree practical arrangements on working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the contractor. 

5. Free access is required for delivery of building materials, plant, machinery and skips etc. 

6. All building and other materials provided by the main contractor, or their sub-contractors remain the property of Crosswire Solutions Ltd until full and final payment is received via Bank Transfer, card payment or cash (see item 10). Unless otherwise agreed in a quotation (or other document), surplus building materials, waste materials and off cuts etc remain the property of Crosswire Solutions Ltd or our subcontractors or our suppliers. After final payment the client takes ownership of the; materials used to carry out the work only.

7. Access to and collection of used or unused building materials, equipment and plant etc remains in place until full and cleared final payment is received. 

8. Accepting a written or electronic quotation, estimate or estimation from Crosswire Solutions Ltd and agreeing to the commencement of works will allow these terms and conditions to come into effect. By way of electronic or written or emailed acceptance from the client for products, goods and or services [with an accompanying deposit payment], the client enters into a contract with Crosswire Solutions Ltd [separate and distinct from any associated contract entered into between the client and Crosswire Solutions Ltd] comprising of an offer to the client, due consideration of the offer by both or all associated parties and acceptance of the offer by the client. To this extent this contractual agreement, and acceptance of the agreement by the client, cannot be superseded by any other agreement or contract either written or verbal, signed or unsigned, as this instrument contains the entire agreement of the parties with respect to the subject matter hereof and there is no other promise, representation, warranty, usage or course of dealing affecting it. To this end any ‘previous agreements clause’ of any subsequent contractual document, whether signed as part of a later written contract with the client or not, will not be accepted as a variation in or to this original contractual agreement. The client or Crosswire Solutions Ltd may withdraw from the quotation offer prior to commencement of works without sanction or penalty however any deposit paid by the client will be used to pay for any bespoke materials ordered on the client's behalf and any bespoke materials under these circumstances will be forwarded to the client to include delivery costs. Any document produced by Crosswire Solutions Ltd without the heading 'Quote' will not be recognised or accepted as a valid offer of quotation and will not form a contract.  

9. The main contractor, Crosswire Solutions Ltd, may employ both direct and subcontract labour to work on-site. Each individual contractor assumes full responsibility for their own time schedule and third-party liability. The main contractor will oversee all works to completion and assumes full general and operational responsibility in the execution of any contract agreed with the client. Under no circumstances should the client discuss the project or works directly with any subcontractor or labourer at any point.

10. Payment: Payment can be made via Bank Transfer, card payment (card fees may apply), or in cash, and a receipt for payment will be provided. All payments should be made payable to Crosswire Solutions Ltd. Bank Transfer details can be found at the bottom of your invoice. Payment in full is due upon completion of the contract and presentation of the associated invoice. Partial payments, interim payments, and deposits will be agreed upon prior to the commencement of works or during the contract duration. A down payment of 10% of the contract value is required upon acceptance to secure the start date. Interim payments should be made as per the payment schedule attached to the deposit invoice. A final payment is due upon completion of the contract and the presentation of completion certificates (if required) in respect to ELECSA, GAS SAFE. Payment upon completion of a contract is not reliant upon the presentation of those Certificates, as delays are sometimes possible due to the administrative process. If a payment is not made in full according to an agreed payment schedule or in the case where we withdraw credit facilities due to any circumstances during the project, Crosswire Solutions Ltd reserves the right to terminate the contract and will recover all monies and costs owed by the client.

10.1 Additional terms that apply to Card Payment Processing Services

Crosswire Solutions Ltd may allow you to access, use, or interact with third-party websites, apps, content, other products and services. Basically, these consist of: 

The third party payment processing service that integrate with our system, and other third party software and services.  

Stripe Payment Processing Services – all payment processing services made available via the Xero System are provided by a third party called Stripe Payments Europe Limited. In order to use the payment processing services, you will also need to enter into a separate relationship directly with Stripe, at the point when you make a payment, and on the following terms of use and privacy policies: 

https://stripe.com/gb/connect-account/legal

https://stripe.com/gb/privacy

10.2 Late Payment Terms

Late Payment Fee: A late payment fee of £30 will be charged for each day that an invoice remains overdue, starting from the day after the invoice's due date.

Interest: In addition to the late payment fee, overdue invoices will incur interest at a rate of 8% above the Bank of England base rate. The interest will accrue daily on the outstanding balance from the day after the invoice's due date until the outstanding amount is settled in full.

Notification: Clients will be notified promptly in writing of any overdue invoices and the imposition of late payment fees and interest charges.

Payment Allocation: Any payments received will be allocated first towards settling late payment fees and accrued interest, before being applied towards the outstanding invoice amount.

Dispute Resolution: If there are disputes regarding an invoice, the client must raise the issue within a reasonable timeframe. Failure to do so does not exempt the client from late payment fees or interest charges.

Right to Amend: Crosswire Solutions Ltd reserves the right to amend these late payment terms as deemed necessary. Any changes will be communicated to clients in writing with reasonable notice.

Legal Action: Persistent failure to settle overdue invoices may result in legal action to recover the outstanding amount, along with any associated costs.

By continuing to engage in business with Crosswire Solutions Ltd, clients agree to abide by these late payment terms.

11. Insurance - Public Liability and Employer's Liability: Public Liability Insurance is provided up to the sum of £1,000,000 by Superscript and underwritten by AXA Insurance UK plc – Policy number DAX018506. All usual general building practices are covered within our insurance policy. 

12. All client information is retained in accordance with the UK General Data Protection Regulations (UK GDPR) Act 2018 and all personal and other client details will remain confidential. 

13. In the event of unforeseen difficulties arising, or any other circumstantial changes, the quotation price or estimated cost may be revised to reflect the situation at hand before or after commencement of work.

14. The client, the client's architect or agent is responsible for any architectural design, product design, or any other design or associated scheme.

15. Further to the request for a quotation or estimate from a client, we will in turn make a request for the customer’s design requirements i.e. architectural or other design, product requirements, style, proportions, measurements, required materials [whether they match an existing design or otherwise] and any other requirements of design such specification and texture of textiles, locking, latching, fastening, bolting mechanisms etc of windows, doors hatches and roof lights, colour, finish, glazing styles and glazing specifications details of floor and carpet design, paint and varnish specifications and all other aspects of design. The client shall be entirely responsible for their own design requirements and design specification in terms of performance, workability and fitness for purpose. Crosswire Solutions Ltd can assist in the process of design, by sharing of experience and the like, on the understanding that our company will bear no responsibility for the workability, fitness for purpose or any other outcome or eventuality concerning the end design.

16. Replication of existing design: If a client makes a request for a new product to match an existing or original design specification, we will endeavour to match the specifications of the requested design (like for like) at the sole risk of the client. When matching the design of another product [existing, original or otherwise] it should be understood that the source or original design may have unknown design flaws that could render the product and any duplication of the original product, unfit for purpose in some way. An unproven design can be reproduced by us but it should be understood that this will always be at the sole risk of the client and Crosswire Solutions Ltd will bear no responsibility for the product’s functionality or fitness for purpose.

17. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months, the guarantee covers new build work only and does not apply to repair work, renovations, restorations, refurbishments and alterations carried out unless agreed in writing before the start of any contract. Repairs to buildings, roofs, infrastructure or any existing workmanship or related materials are not covered by our guarantee. Guarantees on materials run in accordance with manufacturer's warranty periods where applicable. Our guarantee covers all new work and new materials used in construction but does not guarantee the integrity of any existing structures, materials or decorations. New build structures only (roofs, flashings to new roofs and new vertical brickwork joints to existing masonry) are covered by our guarantee against water ingress, ingress of water through existing structures are not covered by this guarantee. Subsidence issues (sinkage below slabs, subsidence below new or existing foundations or movement of foundations or floors etc) are not covered within our guarantee agreement. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay (if it is found that our company is wholly responsible for the failure) and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Decorations are signed off on completion and not covered by guarantee. 

18. No responsibility is taken by the contractor for the presence of perished, infested or rotten timber (or any other perished, rusty, infested or rotten materials) in existing structures such as doors, constructional or other timbers, windows and frames whether detected or undetected at the time of contract.

19. Extras will only be undertaken further to both full discussion with the client, and written or electronic agreement, and charged at the agreed rate.

20. Protection of existing surfaces (floors, carpets, curtains, doors and furniture etc). Whilst we endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost.

21. Building Control: Inspections and other related issues concerning the Local Authority Building Control Department can be managed by Crosswire Solutions Ltd if requested by the client in advance and details of these arrangements are confirmed in writing by both parties. Payment on completion of a contact is not reliant upon presentation of Building Control Completion Certificates as delays are sometimes possible due to Local Authority administration issues.

22. Contract duration: An approximate duration time for work to be carried out can be found on our quotations. The 'Contract duration' is to be used as a guide only and will not affect the agreed contract price i.e. if a contract takes longer than expected no extra charges will be levied unless previously agreed and conversely if good progress is made and a contract takes less time to complete than expected, the client should not expect to receive a discount.

23. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.

24. Builder's waste is deemed to be waste generated by the contractor whilst carrying out building works and includes materials taken down or demolished by the contractor, this material can be used by the contractor or client for hardcore or masonry infill etc if suitable for the purpose. All on site or road side skip contents remain the property of Crosswire Solutions Ltd until collection by the skip company.

25. Crosswire Solutions Ltd reserves the right to terminate an agreed contract if the client is in breach of these terms and conditions.
 
26. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions and availability of specialist materials and unforeseen circumstances etc.

27. Crosswire Solutions Ltd reserves the right to maintain this terms and conditions regularly to meet current building standards and regulations.